Orders are usually shipped two days after receipt of payment.
The preparation time of the products is usually a couple of days and in Correos they take about three working days approximately.
They are sent through Certified Mail with tracking number that you can consult on the website www.correos.es
Shipping rates include packaging as well as shipping costs that may vary by weight. If you are going to make several purchases, I recommend that you group them all into a single order. Multiple orders placed separately cannot be grouped together.
Returns
All our products are made to order and some are customizable in color and size. Once chosen make sure that it is what you want, they will be specially prepared for you, so they do not admit return. If the return occurs because it is a defective or erroneous product, Borbolettas will bear the costs of return, and if applicable, a new shipment. The packaging must be in perfect condition when we receive it.
Cancellations
An order may be cancelled as long as you notify us before the estimated time of its preparation is fulfilled and the shipment has not yet been made. In case the payment has been made but has not yet been sent, write us a message for cancellation. You will be refunded the amount of your purchase, by the same payment method that has been made, discounting any bank charges that may arise.
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